Privacy Policy for Flo Orders

Effective Date: October 1, 2025

Flo Orders, operated under Flo Energy and developed, managed, and maintained by Kawerify Tech, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

By using Flo Orders, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Who We Are

Flo Orders is a service platform that enables customers to place and manage orders for goods and services offered by Flo Energy. The app and website are built and maintained by Kawerify Tech, a technology company that ensures the safety, security, and reliability of our systems.

For any concerns or questions regarding this Privacy Policy, you may contact us:

2. Information We Collect

We collect different types of information to provide and improve our services.

2.1 Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery and billing address

  • Payment information

2.2 Usage Information

  • Device type, operating system, and app version

  • IP address and geolocation (for delivery and fraud prevention)

  • App interaction, browsing activity, and pages viewed

2.3 Transaction Information

  • Orders placed, canceled, or refunded

  • Payment confirmations

  • Delivery status and history

2.4 Cookies and Tracking

We use cookies and similar technologies to enhance user experience, improve functionality, and analyze traffic.

3. How We Use Your Information

Your information is used for the following purposes:

  1. To process and deliver your orders

  2. To verify identity and prevent fraudulent activity

  3. To provide customer support and respond to inquiries

  4. To personalize user experience and app functionality

  5. To send important updates such as changes to terms, system alerts, or security notifications

  6. To analyze app performance and improve services

  7. To comply with legal obligations and regulatory requirements

4. Sharing of Information

We do not sell your information. We may share information in the following cases:

  1. Service Providers: With trusted partners such as payment processors, delivery providers, and IT support for the purpose of fulfilling services.

  2. Legal Obligations: When required by law, regulation, or legal process.

  3. Business Transfers: If Flo Orders is involved in a merger, acquisition, or restructuring, your information may be transferred to the new entity.

  4. With Your Consent: In any other situation where you provide explicit permission.

5. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations. When no longer required, data is securely deleted or anonymized.

6. Security of Your Information

Flo Orders and Kawerify Tech implement strict security measures to protect user information, including:

  • Encrypted data transmission (SSL/TLS)

  • Secure servers and firewalls

  • Regular system audits and monitoring

  • Limited access to sensitive data for authorized personnel only

Despite these efforts, no system is fully secure. Users share data at their own risk, but we are committed to reducing risks to the minimum possible.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  1. Access to your personal data

  2. Request correction of inaccurate information

  3. Request deletion of your data where legally applicable

  4. Restrict or object to data processing

  5. Data portability (receive a copy of your data in a usable format)

You can exercise these rights by contacting us directly at sales1@floenergy.net.

8. Children’s Privacy

Flo Orders is not intended for children under 13 years of age. We do not knowingly collect information from minors. If we discover that a child has provided personal information, we will delete it immediately.

9. International Data Transfer

If you access Flo Orders from outside Zimbabwe, please note that your data may be transferred to and stored in servers located in other countries. We ensure that all transfers comply with applicable data protection laws.

10. Links to Third-Party Services

Our app and website may contain links to third-party platforms (such as payment gateways or social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The revised version will be effective immediately upon posting. The effective date will always be shown at the top of the policy.

12. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

Flo Orders – Flo Energy

Bulk Fuel